Formosa Journal of Applied Sciences (FJAS)
Vol. 3 No. 2 (2024): Februari 2024

The Influence of Service Quality and Interest Rates on the Decision to Take Micro Credit at Bank BRI Medan Branch Hm. Yamin

Setiawan, Reza (Unknown)
Apriani, Wulan (Unknown)
Tasya, Khalisa Aulia (Unknown)
Hasyim, Hasyim (Unknown)

Article Info

Publish Date
28 Feb 2024

Abstract

This research aims to determine the influence of interest rate collection behavior and the quality of micro business credit services at Bank BRI, HM Medan branch. yes. This research uses explanatory research, where descriptive statistical methods are used to assess whether there is a relationship between the influence of services provided and interest rates on people's business credit customers. The research results showed that respondents' answers regarding service quality were considered good. The interest rate determination is in line with customer expectations and the results of the credit decision category show that respondents did not experience difficulty in determining the BRI HM Bank branch. Yamin Medan as the bank that submitted the KUR microcredit application.

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Journal Info
Formosa Journal of Applied Sciences (FJAS)
Website

Abbrev

fjas

Publisher

PT FORMOSA CENDEKIA GLOBAL

Subject

Control & Systems Engineering Decision Sciences, Operations Research & Management Education Engineering Social Sciences

Description

Formosa Journal of Applied Sciences (FJAS) seeks to propose and disseminate the knowledge by publishing original research findings and novelties, review articles and short communications in the wide spectrum of applied sciences. Scope of the journal includes: Biology, chemistry, physics, ...