Formosa Journal of Sustainable Research (FJSR)
Vol. 3 No. 6 (2024): June 2024

The Influence of Brand Image, Service Quality and Digital Promotion on Decisions and Loyalty to Use CIMB Niaga Credit Cards

Andriana, Siska (Unknown)
Wahyuni, Sri (Unknown)



Article Info

Publish Date
24 Jun 2024

Abstract

This research purpose is find out and analyze whether Brand Image, Service Quality and Digital Promotion influence Loyalty in using the CIMB Niaga Credit Card with customer decision asintervening variable This research method is quantitative research with a sample size of 106 respondents. Collection data technique is questionnaire. Data analysis technique is SEM through SmartPLS software. Brand Image not affecting Customer Loyalty, Brand Image affecting significantly Customer Decisions, Service Quality affecting significantly Customer Loyalty, Service Quality affecting significantly Customer Decisions, Digital Promotion affecting significantly Customer Decisions, Digital Promotion affecting significantly Customer Loyalty, Customer Decisions affecting significantly Customer Loyalty, Brand Image affecting significantly Customer Loyalty with Customer Decision as intervening variable, Service Quality affecting significantly Customer Loyalty with customer decision the intervening variable, Digital Promotion affecting significantly Customer Loyalty with customer decision as intervening variable

Copyrights © 2024






Journal Info

Abbrev

fjsr

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Education Industrial & Manufacturing Engineering Social Sciences

Description

Formosa Journal of Sustainable Research (FJSR) is an open access and peer-reviewed journal, published by Formosa Publisher. FJSR aims to be a dissemination platform for research result from multidisciplinary research that covers the wide spectrum of research field such as education, including ...