Jurnal Scientia
Vol. 12 No. 04 (2023): Education, Sosial science and Planning technique, 2023, Edition September-Nov

EFFECT OF SERVICE QUALITY, PRICE AND LOCATION ON CUSTOMER SATISFACTION (Study on PT AHASS SIAP Motor Bandung)

Fitri Julianti (Universitas Indonesia Membangun Bandung, West Java, Indonesia)
Yoyo Sudaryo (Universitas Indonesia Membangun Bandung, West Java, Indonesia)
Mochammad Mukti Ali (Universitas Indonesia Membangun Bandung, West Java, Indonesia)
Andre Suryaningprang (Universitas Indonesia Membangun Bandung, West Java, Indonesia)
Erna Herlinawati (Universitas Indonesia Membangun Bandung, West Java, Indonesia)
Dadan Abdul Aziz (Universitas Indonesia Membangun Bandung, West Java, Indonesia)



Article Info

Publish Date
29 Nov 2023

Abstract

This study aims to determine the effect of service quality, price and location on customer satisfaction. The object of this study is the consumer of PT AHASS SIAP Motor Bandung. This study was conducted on 73 respondents using a quantitative approach. Data analysis used is regression analysis that is processed with the application of SPSS 26. The results of this study showed that the description of service quality variables (X1), price (X2), location (X3) and purchase decision (Y) are very good categories. Then in the T test (partial) there is a significant influence between the quality of Service (X1) to customer satisfaction (Y), price (X2) to customer satisfaction (Y), and location (X3) to customer satisfaction. likewise, the test f (simultaneous) both independent variables, service quality (X1), price (X2) and location simultaneously affect the dependent variable customer satisfaction (Y). then, from the value of the coefficient of determination, shows customer satisfaction (Y) 91.4% influenced by service quality (X1), price (X2) and location (X3). Meanwhile, 8.6% were explained by variables outside the study.

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Journal Info

Abbrev

pendidikan

Publisher

Subject

Education Mathematics

Description

Scientific Journal is a publication by Sean Institute, which is devoted to the field of education with the topic of Learning Effectiveness studies, Analysis of Learning Influences, Application of Learning Models and the development of instructional media; we also invite the teachers, researchers, ...