Jurnal Informatika Teknologi dan Sains (Jinteks)
Vol 5 No 4 (2023): EDISI 18

EVALUASI KEPUASAN PENGGUNA APLIKASI M-HEALTH COVID19 SATUSEHAT DENGAN END USER COMPUTING SATISFACTION (EUCS) DAN MOBILE SERVICE QUALITY(M-S-QUAL)

Usman Abrori (Universitas Islam Madura)
Aang Kisnu Darmawan (Universitas Islam Madura)
Muhsi (Universitas Islam Madura)

Article Info

Publish Date
30 Nov 2023

Abstract

The SatuSehat application is still new and encounters problems in use. Complaints reported by the public include frequent application errors, failures at check-in, and the length of time it takes to issue vaccine certificates. Users must enter personal data to enter the application. The SERVQUAL method is used to compare service expectations and reality, while the EUCS method is used to measure user satisfaction.

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Journal Info
Jurnal Informatika Teknologi dan Sains (Jinteks)
Website

Abbrev

JINTEKS

Publisher

Universitas Teknologi Sumbawa

Subject

Computer Science & IT Control & Systems Engineering

Description

Jurnal Informatika Teknologi dan Sains (JINTEKS) merupakan media publikasi yang dikelola oleh Program Studi Informatika, Fakultas Teknik dengan ruang lingkup publikasi terkait dengan tema tema riset sesuai dengan bidang keilmuan Informatika yang meliputi Algoritm, Software Enginering, Network & ...