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All Journal Jurnal Informatika Teknologi dan Sains (Jinteks)
Usman Abrori
Universitas Islam Madura
Computer Science & IT Control & Systems Engineering

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EVALUASI KEPUASAN PENGGUNA APLIKASI M-HEALTH COVID19 SATUSEHAT DENGAN END USER COMPUTING SATISFACTION (EUCS) DAN MOBILE SERVICE QUALITY(M-S-QUAL) Usman Abrori; Aang Kisnu Darmawan; Muhsi
Jurnal Informatika Teknologi dan Sains (Jinteks) Vol 5 No 4 (2023): EDISI 18
Publisher : Program Studi Informatika Universitas Teknologi Sumbawa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51401/jinteks.v5i4.2779

Abstract

The SatuSehat application is still new and encounters problems in use. Complaints reported by the public include frequent application errors, failures at check-in, and the length of time it takes to issue vaccine certificates. Users must enter personal data to enter the application. The SERVQUAL method is used to compare service expectations and reality, while the EUCS method is used to measure user satisfaction.
Co-Authors Aang Kisnu Darmawan Muhsi