Jurnal Ilmiah Niagara
Vol 14 No 1 (2022): Jurnal Ilmiah Niagara Vol. 14 No. 1 Tahun 2022

PEGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN PADA APLIKASI PESAN ANTAR MAKANAN ONLINE (STUDI KASUS MAHASISWA POLITEKNIK LP3I JAKARTA)

Rahayu Tri Utami (LP3I Jakarta)
Yopy Ratna Dewanti (LP3I Jakarta)
Setiawan (LP3I Jakarta)



Article Info

Publish Date
06 Jul 2023

Abstract

Consumer decisions are an approach to solving problems in human activities to buy goods or services to fulfill their wants and needs. Quality and service and price are determinants in terms of consumer decisions in buying food using the Online Food Delivery Service Application. Interpreting the results of research analysis, namely interpreting the hypothesis testing. Although the results of the statistical analysis itself are already a conclusion, they are not adequate without any interpretations associated with problemformulation, interpretation and hypothesis testing. The simultaneous influence betweenService Quality (X1) and Price (X2) variables on Purchase Decisions (Y) is 0.8375 classified as very strong. While the joint contribution (simultaneous) of the variables X1 and X2 to Y = R2 x 100% or 0.8375 x 100% = 70%. While the remaining 30% is determined by other variables. Based on the calculation that the magnitude of the influence between the variables of Service Quality (X1) on Purchase Decisions (Y) which is calculated by thecorrelation coefficient is 0.753 or (rx1y = 0.753. This shows a strong influence between Price on Purchase Decisions. While the significant level of one-sided correlation coefficient (1-tailed) of the output (measured by probability) yields a number of 0.00 or 0. Because the probability is far below 0.01 or 0.05, the effect of Service Quality on Purchase Decision is significant.

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Journal Info

Abbrev

niagara

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

Description

The Scientific Journal of NIAGARA has reviewed and assessed the practice of public administration and Commerce Administration at the local, regional, national and international levels which are directed at managing the development process in low- and middle-income countries. It pays special ...