Journal of Business Education and Social
Vol. 3 No. 1 (2022): Journal of Business Education and Social

PENGARUH KUALITAS PELAYANAN JASA BENGKEL DAN PROMOSI BENGKEL TERHADAP CITRA PERUSAHAAN PADA AHASS PT. TELAGA MESTIKA MAS

Asih, Novi (Unknown)
Sabur, Ambuy (Unknown)
Ramdani, Heni Cahya (Unknown)



Article Info

Publish Date
30 Mar 2022

Abstract

This research was conducted at AHASS PT. Telaga Mestika Mas. This study aims to determine how much influence the service quality of workshops and workshop promotion has on corporate image at AHASS PT. Telaga Mestika Mas. This study uses a quantitative description. Data analysis using multiple linear regression, t test and f test. Data collection techniques using a questionnaire. With a population of 200 people, the sampling technique was determined, namely purposive sampling, while the sample obtained was 67 people, namely customers who came directly to the workshop. From the results of the research on the variable quality of service workshops, the value of tcount > ttable (7.002 > 1.998) is obtained. it can be concluded that the service quality of the repair shop has an effect on the company's image at the AHASS PT. Telaga Mestika Mas while workshop promotion on corporate image is tcount < ttable (1.537 <1.998) so it can be concluded that workshop promotion has no effect on corporate image at AHASS PT. Telaga Mestika Mas.

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Journal Info

Abbrev

JBS

Publisher

Subject

Economics, Econometrics & Finance Education Social Sciences Other

Description

JBES adalah Journal yang kami dedikasikan sebagai media Publikasi Karya Imiah Dosen, Mahasiswa dan Akademisi serta Praktisi bidang Ilmu Pendidikan Ekonomi, dan ...