Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Vol. 6 No. 9 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah

Pengaruh Kemudahan dan Kepercayaan Terhadap Kepuasan dan Loyalitas pada Transportasi Maxim

Fauz Rafid Syafiq (Unknown)
Bambang Sutejo (Unknown)
Sri Sumiyati (Unknown)

Article Info

Publish Date
02 Sep 2024

Abstract

This research aims to test the effect of convenience and trust on satisfaction and loyalty with Maxim transportation, with 100 respondents. The data analysis method uses multiple linear regression with the SPSS program. The results of the research easily have a positive and significant effect on Maxim Transportation customer satisfaction, trust has a positive and significant effect on Maxim Transportation customer satisfaction. Research findings reveal that the majority of respondents have used online transportation, customer satisfaction has a positive and significant effect on maximal transportation loyalty.

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Journal Info
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Website

Abbrev

alkharaj

Publisher

Institut Agama Islam Nasional Laa Roiba Bogor

Subject

Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

Description

Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah is a scientific journal published by Pusat Riset dan Kebijakan Strategis PRKS) of  Institut Agama Islam Nasional (IAI-N) Laa Roiba Bogor in collaboration with Masyarakat Ekonomi Syariah (MES) and Intelectual Association for Islamic Studies ...