Journal of Management and Innovation Entrepreneurship (JMIE)
Vol. 1 No. 4 (2024): Juli

PERAN KNOWLEDGE SHARING BEHAVIOUR DALAM MENINGKATKAN KUALITAS LAYANAN PUBLIK DIKANTOR LURAH BORONGLOE KABUPATEN GOWA

Syailia, Nurul Fidyah (Unknown)
R, Muh Nur (Unknown)
Achsanuddin, A ndi Nur (Unknown)



Article Info

Publish Date
10 Jul 2024

Abstract

This research is a type of qualitative research with the aim of knowing exactly the role of knowledge sharing behavior in improving the quality of public services at the Borongloe Village Head Office, Gowa Regency. The type of data used is descriptive qualitative with data collection through observation and interviews. The research results that can be written show that the role of knowladge sharing plays an important role for borongloe village head employees in improving the quality of services provided to the community. It is said to play an important role because seen from the dimensions of knowledge sharing and service quality, researchers found that there are four indications that can affect it, namely knowladge donating (knowledge transfer), knowladge collection (knowledge collection), technical quality (what is obtained from services), and functional quality (how to get services). Although the role of knowledge sharing for employees is not optimal, they still prioritize integrity by continuing to provide excellent service

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Journal Info

Abbrev

jmie

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

Description

Journal of Management and Innovation Entrepreneurship (JMIE) is a national journal as a scientific study media results of research, thinking, and critical-analytical studies on research in the fields of marketing management, financial management, SDM management, operations/production management, ...