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All Journal Journal of Management and Innovation Entrepreneurship (JMIE)
Syailia, Nurul Fidyah
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

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PERAN KNOWLEDGE SHARING BEHAVIOUR DALAM MENINGKATKAN KUALITAS LAYANAN PUBLIK DIKANTOR LURAH BORONGLOE KABUPATEN GOWA Syailia, Nurul Fidyah; R, Muh Nur; Achsanuddin, A ndi Nur
Journal of Management and Innovation Entrepreneurship (JMIE) Vol. 1 No. 4 (2024): Juli
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59407/jmie.v1i4.718

Abstract

This research is a type of qualitative research with the aim of knowing exactly the role of knowledge sharing behavior in improving the quality of public services at the Borongloe Village Head Office, Gowa Regency. The type of data used is descriptive qualitative with data collection through observation and interviews. The research results that can be written show that the role of knowladge sharing plays an important role for borongloe village head employees in improving the quality of services provided to the community. It is said to play an important role because seen from the dimensions of knowledge sharing and service quality, researchers found that there are four indications that can affect it, namely knowladge donating (knowledge transfer), knowladge collection (knowledge collection), technical quality (what is obtained from services), and functional quality (how to get services). Although the role of knowledge sharing for employees is not optimal, they still prioritize integrity by continuing to provide excellent service
Co-Authors Achsanuddin, A ndi Nur R, Muh Nur