Panorama Nusantara
Vol 11 No 1 (2016): PANORAMA NUSANTARA

ANALISIS PENGARUH ELECTRONIC WORD OF MOUTH (e-WOM) TERHADAP CITRA DESTINASI, KEPUASAN WISATAWAN, DAN LOYALITAS DESTINASI PERKAMPUNGAN BUDAYA BETAWI (PBB) SETU BABAKAN JAKARTA SELATAN

Salman Paludi (STIE Pariwisata Internasional)



Article Info

Publish Date
26 Aug 2016

Abstract

The development of internet users in Indonesia lately increased rapidly resulting effect great change for someone to convey the message or information to others. The widespread use of social networking sites to make the deployment of an information or news by word of mouth via the Internet (e-WOM) is widespread, including information about an attraction information, such as the Setu Babakan in South Jakarta. From previous studies, such as Putu Yudi Setiawan (2014), Geng-Qing Christina Chia, Hailin Qu (2008) and Zarrad H and Debabi M. (2015) diketahu that there pengarun of-variables such as e-WOM, Citra destinations , tourist satisfaction and destination loyalty. With 280 sample data visitor and using SEM as a tool of analysis can be seen that in the attraction Setu Babakan there is a significant positive effect between e-WOM with Citra destinations, image destinations positive effect on satisfaction rating, and image destinations also affect positive on Loyalty destinations. Meanwhile between e-WOM variable with traveler satisfaction and traveler satisfaction to destination loyalty has no effect.

Copyrights © 2016






Journal Info

Abbrev

panoramanusantara

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal ilmiah yang mempublikasikan hasil penelitiaan mahasiswa dan dosen S1 Manajemen Universitas Asa Indonesia, dan yang menjadi scope jurnal ini adalah manajemen pemasaran, manajemen keuangan, manajemen operasional bisnis, dan manajemen SDM Terbit 2 kali dalam 1 tahun, yaitu Juni dan ...