SENMEA
Vol. 5 No. 1 (2020): PROSIDING SEMINAR NASIONAL MANAJEMEN, EKONOMI DAN AKUNTANSI 2020

Substansial Kepuasan Konsumen Rumah Makan “Soto Dok Lamongan” Nganjuk

Sigit Ratnanto Ratnanto (Universitas Nusantara PGRI Kediri)
Hery Purnomo (Universitas Nusantara PGRI Kediri)



Article Info

Publish Date
19 Sep 2020

Abstract

The purpose of this study is to find out how the signification of taste, store atmosphere and price affects the consumer satisfaction of Rumah Makan "Soto Dok Lamongan" Nganjuk, either partially or simultaneously. This research uses a quantitative descriptive approach, and the procedure of collecting information using polls, while data analysis techniques with multiple regression analysis methods. The size of the sample in the research was 80 respondents, with the method of sampling using accidental sampling procedures. The results found that Taste and store atmosphere had a significant effect on consumer satisfaction. Price does not have a significant influence on consumer satisfaction. And taste. store atmosphere, and prices simultaneously affect consumer satisfaction. These results show that the management of "Soto Dok Lamongan" Nganjuk restaurant, need to maintain taste, improve store atmosphere, and improve prices.

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Journal Info

Abbrev

senmea

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Prosiding ini merupakan media publikasi bagi seluruh pemakalah yang mengikuti Seminar Nasional dan Call for Paper Manajemen, Ekonomi dan Akuntansi (SENMEA). Seminar Nasional Manajemen , Ekonomi dan Akuntansi telah dilaksanakan berturut- turut sejak 2016. Adapun Prosiding SENMEA ini terbit satu kali ...