PROCEEDING INTERNATIONAL BUSINESS AND ECONOMICS CONFERENCE (IBEC)
Vol. 2 (2023): Regional Economics Development and Business Transformation in the Digital Era

The Role of Sustainable Tourism Development on Tourist Satisfaction among Local Tourist in Malaysia

Afeira Helena Binti Zainudin (Unknown)



Article Info

Publish Date
09 Dec 2024

Abstract

Tourism business has become a thriving and competitive industry recently. This industry is becoming increasingly vital to strengthen the country's economy as well as increase popularity and awareness through publicity. In today's world, travelling is the ideal kind of pleasure for people of all ages. People will travel to destinations that offer tourist facilities and experiences. It should be noted that the impact of sustainable tourism on tourist satisfaction is a critical research topic in the tourism sector. Despite a substantial amount of study on satisfaction, it remains unclear whether sustainable tourism influences on tourist satisfaction. Therefore, this assessed the visitor’s behaviour literature gap by focusing on the relationship between sustainable tourism on satisfaction from the customer’s perspective. The survey was distributed to the local tourist. A total of 202 respondents from Seremban, Malaysia was involved. This study identifies that economic benefit, sustainable tourism and perceived experience user generated content positively influence tourist satisfaction. Analysis from the study shows that the tourist satisfaction and recommend Negeri Sembilan as a holiday destination.

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Journal Info

Abbrev

IBEC

Publisher

Subject

Education Other

Description

Eka Prasetya College of Economics (STIE) has created an international conference program since 2022, where this international conference program is useful to facilitate the exchange of ideas, knowledge, and experiences between participants such as students and lecturers. In addition, this conference ...