Dialektika: Jurnal Ekonomi dan Ilmu Sosial
Vol 8 No 2 (2023): Dialektika : Jurnal Ekonomi dan Ilmu Sosial

Analisa Kualitas Pelayanan Publik Rumah Sakit Umum Daerah (RSUD) Kabupaten Sampang Menggunakan Indeks Kepuasan Masyarakat (IKM)

Assiddiq, Dafis Ubaidillah (Unknown)
Hamid, Abd. (Unknown)

Article Info

Publish Date
30 Sep 2023

Abstract

This study aims to determine public perceptions of public services in the form of health services provided by the Regional General Hospital (RSUD) in Sampang Regency using the Community Satisfaction Index (IKM). The research, which was conducted in 2023, used a survey method with 150 respondents from health service users at the Sampang District Hospital. From this study, it was found that health services at the Sampang District Hospital had an IKM conversion interval value of 72.15 or converted equivalent to the letter B. That is, the service level was in the good category.

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Journal Info
Dialektika: Jurnal Ekonomi dan Ilmu Sosial
Website

Abbrev

dialektika

Publisher

Universitas Islam Raden Rahmat Malang

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Dialektika adalah jurnal ilmiah yang diterbitkan oleh Fakultas Ekonomi dan Ilmu Sosial Universitas Islam Raden Rahmat Malang. Jurnal ini memiliki spesifikasi sebagai media untuk mengkomunikasikan hasil-hasil penelitian dan pemikiran konseptual yang berkaitan dengan bidang Ekonomi dan Ilmu Sosial. ...