Jurnal Ilmiah Edunomika (JIE)
Vol 8, No 2 (2024): EDUNOMIKA

PERPEKSTIF CUSTONER DALAM E-COMMERCE: STUDI KUALITATIF TENTANG PENGARUH DISKON DAN GRATIS ONGKIR TERHADAP MINAT BELI

R. Taufiq Nur Muftiyanto (Fakultas Hukum Dan Bisnis Jurusan Manajemen Universitas Duta Bangsa Surakarta)
Singgih Purnomo (Unknown)
Faulinda Ely Nastiti (Unknown)



Article Info

Publish Date
27 Mar 2024

Abstract

E-commerce has become an integral part of consumer life, with the rapid growth of this industry. Customer perceptions of purchasing drivers are crucial in understanding consumer behavior within the E-commerce ecosystem. This research aims to explore customer perceptions regarding the influence of two main factors, namely discounts and free shipping, on purchase intent in the context of E-commerce. The research methodology employs a qualitative approach through literature review to elaborate on relevant previous studies concerning customer perceptions in E-commerce, particularly in the context of discounts and free shipping. The results of the literature review reveal various perspectives and findings that can provide in-depth insights into the impact of these two factors on consumer purchase intent. The research findings highlight that discounts and free shipping play a crucial role in shaping customer perceptions, significantly influencing their purchase intent. A brief discussion presents the key findings from the literature review, illustrating the contributions of each factor to purchase decisions. The conclusion of this study provides a holistic overview of the importance of discounts and free shipping in stimulating customer purchase intent in E-commerce. Practical implications and suggestions for further research are also discussed. Keywords : E-commerce, Customer Perception, Purchase Intent.

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Journal Info

Abbrev

jie

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

Description

Jurnal Ilmiah EDUNOMIKA dengan ISSN 2598-1153, diterbitkan 2 (dua) kali setahun (Pebruari dan Agustus) oleh LPPM STIE AAS Surakarta bekerjasama dengan Pusat Kajian Pendidikan dan Ekonomi (PUSKAPE), Yayasan Keluarga Muslim Al Azarul Ulum Sukoharjo. Terbit pertama pada bulan Pebruari 2017. Redaksi ...