Jurnal Humaniora : Jurnal Ilmu Sosial, Ekonomi dan Hukum
Vol 8, No 1 (2024): April 2024

Food Quality, Price Fairness And Physical Environment On Customer Satisfaction In Korean Restaurants In Jakarta

Chelsea Laurent Kurniawan (Universitas Pelita Harapan)
Frenick Halim (Universitas Pelita Harapan)
Broto Mudjianto (Universitas Pelita Harapan)
Juliana juliana (Universitas Pelita Harapan)
Rosianna Sianipar (Universitas Pelita Harapan)
Arifin Djakasaputra (Universitas Tarumanagara)



Article Info

Publish Date
30 Apr 2024

Abstract

The growth of the Korean restaurant industry in Jakarta has attracted significant attention, but little research has investigated the factors affecting customer satisfaction in this neighborhood. The aim of this study was to find out the impact of food quality, physical environment, and price fairness on customer satisfaction at a Korean restaurant in Jakarta. The research was carried out due to the low number of people visiting Korean restaurants and low consumer satisfaction. The research was carried out using quantitative methods with an approach to testing causal hypotheses. The respondents were 113 consumers of Korean restaurants in Jakarta. The analytical tool used is SPSS. The research finds the importance of food quality, fair price, and physical environment in creating customer satisfaction at a Korean restaurant in Jakarta. Governments can provide regulations on service standards and standards of restaurant management as well as provide education to restaurant entrepreneurs so that restaurant managers have adequate quality standards. Restaurant management needs to pay attention to these aspects to improve customer experience and maintain customer loyalty in an increasingly competitive market.

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Journal Info

Abbrev

humaniora

Publisher

Subject

Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Focusing on culture, economy, and law because it is seen from the perspective of Indonesia, especially in Aceh. The humanities journal provides a platform for case studies and analysis, publishing articles that are useful for people and advancing humanities studies. Issues are published two times ...