Briliant: Jurnal Riset dan Konseptual
Vol 9 No 2 (2024): Volume 9 Nomor 2, Mei 2024

Analisis Usability Pada Aplikasi Shopee Menggunakan Metode System Usability Scale (SUS)

Shania, Maulidhatus (Unknown)
Tranggono, Tranggono (Unknown)



Article Info

Publish Date
30 May 2024

Abstract

Shopee application is one of the marketplace applications with the most visitors throughout 2023, but there are still many negative complaints about the appearance of the application in the Google Play Store review column which shows that the appearance of the Shopee application is still less ergonomic and still faces problems related to usability attributes based on ISO 9241-11. The purpose of this study is to determine the usability value of the Shopee application interface design before and after improvements are made, and provide recommendations for design improvements using the Figma tool. The method used to evaluate usability is performance measurement for effectiveness and efficiency values, and system usability scale for satisfaction values. The results of the usability evaluation and design improvements on the Shopee application made an increase in the effectiveness value from 94% to 100%, the efficiency value from 90% to 100% with a processing time of 1266 seconds to 999 seconds, and the satisfaction value with a SUS score of 47.5 to 81.5.

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Journal Info

Abbrev

BRILIANT

Publisher

Subject

Civil Engineering, Building, Construction & Architecture Computer Science & IT Education

Description

BRILIANT : Jurnal Riset dan Konseptual published by Universitas Nahdlatul Ulama Blitar. Published four times a year in print and online. Journals are published every three months, in February, May, August and November. The article topics contained in this journal are the results of research and ...