MAJAPAHIT POLICY
Vol 4 No 1 (2023): Desember 2023

IMPLEMENTASI PELAYANAN PUBLIK PEMERINTAH DAERAH: Studi tentang Penyelenggaraan Administrasi Terpadu Kecamatan (PATEN) di Kecamatan Gondang, Kabupaten Mojokerto Tahun 2019

Nur Savitri, Ariva (Unknown)
Hasan Afandi, Ahmad (Unknown)
Rinayuhani, Tri Ratna (Unknown)



Article Info

Publish Date
30 Dec 2023

Abstract

Quality public services are something that society needs. In order to create public services thatquality, the government issued Domestic Regulation Number 4 of 2010 concerning Guidelines for Integrated District Administration Services(PATENT). PATEN aims to improve service quality and bring services closer to the community. This research aims tounderstand the implementation of PATENTS in Gondang District and the factors that influence the implementation of PATENTS in Gondang District.This research uses descriptive qualitative research methods. The data in this research were obtained from interviews with informants, observations anddocument. This research uses a qualitative approach. The results of this research show that the implementation of PATEN in Gondang Districthas been running well but still has shortcomings in resource factors, namely the quantity and quality of staff and facilities. On factorscommunication, Gondang District has carried out transmission and provided understanding regarding PATENTS. From the disposition factors it can be seen thatThe staff understands their duties, has no resistance and behaves well when serving the community. So, it can be concluded thatThe inhibiting factor in PATENT implementation in Gondang District is resources. Driving factors for PATENT implementation inGondang District is communication and disposition

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Journal Info

Abbrev

majapahit-policy

Publisher

Subject

Humanities Social Sciences Other

Description

Journal Ilmu Pemerintahan Majapahit Policy diterbitkan oleh Prodi Ilmu Pemerintahan fakultas Ilmu Sosial dan Ilmu Politik Universitas Islam Majapahit (UNIM) Mojokerto, sebagai media komunikasi serta sumber informasi bagi akademisi, pengamat sosial, isu tata kelola pemerintahan, kebijakan publik dan ...