Forecasting : Jurnal Ilmiah Ilmu Manajemen
Vol. 6 No. 1 (2024): FORECASTING Jurnal Ilmiah Manajemen

PENGARUH PERSEPSI MASYARAKAT TERHADAP KUALITAS PELAYANAN PADA PT. KARAMPUANG MULTI DAYA DI KABUPATEN MAMUJU

Nurfadila, Nurfadila (Unknown)
Rasyid, Rohsita Amalyah (Unknown)



Article Info

Publish Date
30 Mar 2024

Abstract

Multi-Power Village in Mamuju District . The research method used is by using de quantitative method with primary data using a questionnaire. Respondents in the study were all customers at PT. Karampuang Multi Daya in Mamuju Muju Regency with a total population of 800 customers, the sample used was the Nonprobability Sampling technique, and the number of samples was determined using the slovin formula with a sample size of 89 respondents. The formula in this study uses, validity test, reliability test, multiple linear regression, t test and coefficient of determination test. The results in this study indicate that public perception (X) has a partially significant effect on service quality (Y) at PT. Multi Daya Karampuang in Mamuju Regency and public perception (X) has a correlation with service quality (Y) at PT. Multi-Power Village in Mamuju District.

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Journal Info

Abbrev

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Forecasting adalah jurnal ilmiah manajemen yang dikelola oleh LPPM STIE Muhammadiyah Mamuju yang di maknai sebagai nilai literatur dimasa depan dalam pemenuhan kebutuhan pemerintah dan masyarakat akademisi dengan literatur berbasis ilmu manajemen. Topik-topik dalam Forecasting meliputi manajemen ...