Societas : Jurnal Ilmu Administrasi dan Sosial
Vol 12 No 2 (2023): Societas: Jurnal Ilmu Administrasi dan Sosial

Sinergitas Kinerja Kecamatan dan Kelurahan dalam Penyelenggaraan Pelayanan Publik

Muhammad Aprian Jailani (Universitas Muhammadiyah Mataram)



Article Info

Publish Date
08 Nov 2023

Abstract

The synergy of the performance of government apparatus in Mataram City should ideally be coordinated and collaborative government (sub-districts and villages) in organizing public services. So far, the synergy of public services has not been optimal, reflected in the interpretation of 6 parameters that still vary in providing public services. On the other hand, the community's need for public services at the kelurahan and kecamatan levels is at the forefront of obtaining the same service. Therefore, the purpose of this study is to measure these parameters including public services, coordination of governance, budget management, innovations and efforts made, human resource competencies and the existence of other supporting data. The research method used a descriptive quantitative approach with a triangulation analysis model, data collection techniques used interviews, observations and questionnaires for a total of 50 villages and 6 sub-districts in Mataram City. The results showed that the synergy of Sub-district Performance was highest in Sandubaya Sub-district with the highest score of 84.28%, the lowest in Mataram Sub-district 59.55%, while West Cakra Village had the highest score of 89.90% and East Monjok Village had the lowest score of 37.66%. Of the 6 indicators weighted by value, there are 2 parameters achieving the highest value of 100%, namely sub-district budget management and sub-district innovation, while the lowest indicator lies in the aspect of public services at the sub-district level. Performance synergy assessment is one of the efforts of the district / city government in the form of efforts to improve public service delivery.

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Journal Info

Abbrev

societas

Publisher

Subject

Humanities Environmental Science Social Sciences

Description

SOCIETAS:Jurnal Ilmu Administrasi Dan Sosial, menerima artikel hasil penelitian baik dari hasil penelitian lapangan dan hasil penelitian pustaka. Atikel diteriam dalam bahasa indonesia dan bahasa inggris dengan fokus kajian manajemen pelayanan publik dan manajemen kebijakan publik. ...