Asian Journal of Management, Entrepreneurship and Social Science
Vol. 3 No. 01 (2023): Pebruary,Asian Journal of Management, Entrepreneurship and Social Science

Analysis Of Store Image Linkage, Customer Satisfaction And Repurchase Intention (Survey On Sun Plaza Medan Customers)

Sjukun (STIE Professional Manajemen College Indonesia, Medan)
Stiven Wijaya (Institut Teknologi dan Bisnis Carnegie, Medan)
Fenny (STIE Eka Prasetya, Medan)



Article Info

Publish Date
22 Feb 2023

Abstract

This research aims to analyze the relationships of store image, customer satisfaction and repurchase intention at Sun Plaza Medan. The number of samples are 195 respondents. The validity test of sample was done with loading factor test and the average variance extracted (AVE) value, while the reliability used internal consistency test based on the composite reliability value. The loading factor test and the value of the AVE showed valid values. The internal consistency test had composite reliability value which meet the criteria. Based on the test result, all indicator variable statements have met the criteria of validity and reliability. The hypothesis test show that store image had positive effect and significant towards customer satisfaction, customer satisfaction had positive effect and significant towards repurchase intention and store image had positive effect and not significant towards repurchase intention directly. But it has a positive and significant effect if customer satisfaction mediates between store image and repurchase intention.

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Journal Info

Abbrev

ajmesc

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Asian Journal of Management, Entrepreneurship and Social Science (AJMESC) is a high quality open access peer reviewed research journal. providing a platform for the researchers, academicians, professional, practitioners and students to impart and share knowledge in the form of high quality empirical ...