Dinamika Governance : Jurnal Ilmu Administrasi Negara
Vol 13, No 4/Jan (2024): Dinamika Governance: Jurnal Ilmu Administrasi Negara

OPTIMALISASI PELAYANAN PUBLIK DALAM MENINGKATKAN AKUNTABILITAS KINERJA ORGANISASI PERANGKAT DAERAH (OPD) KABUPATEN PURBALINGGA

Fitrianingrum, Tyas (Universitas Jenderal Soedirman Purwokerto)
Kurniasih, Denok (Universitas Jenderal Soedirman Purwokerto)
Tobirin, Tobirin (Universitas Jenderal Soedirman Purwokerto)



Article Info

Publish Date
20 Nov 2023

Abstract

The performance of public service organizations is an important part in realizing state goals. The expected public service standard is to be able to apply the principles of good governance, namely benefit, accuracy, openness, impartiality and public interest. The aim of this research is to find out how to optimize public services in increasing performance accountability in the Regional Apparatus Organization (OPD) of Puralingga Regency in order to realize good governance. The research method used is a qualitative descriptive method, with qualitative data analysis techniques, namely describing and interpreting data obtained in the field through observations and documentation data. The Regional Government through regional apparatus organizations has implemented an accountability system in accordance with existing regulations, however, limited human resources (HR) hinder excellent service to the community. Poor public service performance is partly caused by a lack of accountability in administration. The good performance of regional apparatus organizations is influenced by services that are provided openly and responsibly.

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Journal Info

Abbrev

jdg

Publisher

Subject

Humanities Social Sciences

Description

Jurnal DINAMIKA GOVERMANCE (JDG) diterbitkan oleh Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Pembangunan Nasional “Veteran” Jawa Timur. Jurnal ini menyajikan hasil penelitian dan artikel mengenai Manajemen dan Kebijakan Publik, Pemerintahan, dan ...