MDP Student Conference
Vol 3 No 2 (2024): The 3rd MDP Student Conference 2024

Pengaruh Kualitas Pelayanan terhadap Kepuasan Masyarakat Dalam Penerbitan Surat Keterangan Catatan Kepolisian (SKCK)

Puspita, Rastra Wahyu (Unknown)
Fajriana, Icha (Unknown)

Article Info

Publish Date
30 Apr 2024

Abstract

The aim of this research is to examine and analyze the relationship between service quality and public satisfaction in the issuance of police record certificates (SKCK). This research uses an associative quantitative approach. This research uses two types of data sources, namely primary data sources and secondary data sources. This research surveyed 96 respondents by distributing questionnaires directly to the community who made SKCK at the South Sumatra Police SPKT Office. The sampling technique used was purposive sampling. Research data was analyzed using multiple linear regression analysis. The research results show that service quality has a significant effect on public satisfaction in issuing police record certificates (SKCK).

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Journal Info
MDP Student Conference
Website

Abbrev

msc

Publisher

Universitas Multi Data Palembang

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering

Description

MDP Student Conference is a one-year national conference organized by the Universitas Multi Data Palembang. We are inviting teachers, lecturers, researchers, scholars, students, and or other key stakeholders to present and discuss their latest findings, innovations, and best practices as well as ...