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Puspita, Rastra Wahyu
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering

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Pengaruh Kualitas Pelayanan terhadap Kepuasan Masyarakat Dalam Penerbitan Surat Keterangan Catatan Kepolisian (SKCK) Puspita, Rastra Wahyu; Fajriana, Icha
MDP Student Conference Vol 3 No 2 (2024): The 3rd MDP Student Conference 2024
Publisher : Universitas Multi Data Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35957/mdp-sc.v3i2.7456

Abstract

The aim of this research is to examine and analyze the relationship between service quality and public satisfaction in the issuance of police record certificates (SKCK). This research uses an associative quantitative approach. This research uses two types of data sources, namely primary data sources and secondary data sources. This research surveyed 96 respondents by distributing questionnaires directly to the community who made SKCK at the South Sumatra Police SPKT Office. The sampling technique used was purposive sampling. Research data was analyzed using multiple linear regression analysis. The research results show that service quality has a significant effect on public satisfaction in issuing police record certificates (SKCK).
Co-Authors Fajriana, Icha