Jurnal Ilmiah Ibnu Sina (JIIS): Ilmu Farmasi dan Kesehatan
2023: Webinar Nasional & Call For Paper

PENGARUH BRAND IMAGE, KUALITAS PRODUK, DAN HARGA TERHADAP KEPUASAN PELANGGAN SERTA DAMPAKNYA PADA PEMBELIAN ULANG

Erniati, Tri (Unknown)
Yantih, Novi (Unknown)
Widyastuti, Sri (Unknown)



Article Info

Publish Date
31 Jan 2024

Abstract

The development of cosmetic products and increasingly fierce competition between brands make it necessary for cosmetic brands to be able to maintain and increase product purchases by customers. This study aims to provide scientific evidence regarding the influence of brand image, product quality, and price on customer satisfaction and its impact on repurchase of cosmetic skin care products. The method used in this research is descriptive quantitative verification. The research sample consisted of 255 respondents and was analyzed using SEM (Structural Equation Modeling) with LISREL software version 10.2. The results showed that brand image and price have a significant effect on customer satisfaction, while product quality has no significant effect on customer satisfaction. Brand image, product quality, price and customer satisfaction have a significant effect on repurchase of cosmetic skin care products. Brand image and price are the main factors that can influence customer satisfaction, while product quality is not the main consideration that influences customer satisfaction for cosmetic skin care products. Brand image, product quality, price and customer satisfaction are important factors that encourage customers to repurchase cosmetic skin care products.

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Journal Info

Abbrev

JIIS

Publisher

Subject

Medicine & Pharmacology

Description

Jurnal Ilmiah Ibnu Sina (JIIS): Ilmu Farmasi dan Kesehatan is a broad-based primary journal covering all branches of pharmacy and its sub-disciplines that contains complete research articles, short communication and review articles. JIIS is a forum for the publication of quality and original works ...