Jurnal EMT KITA
Vol 8 No 3 (2024): JULY 2024

Analisis Pengaruh Digital Marketing, Komunikasi Pemasaran dan Kualitas Pelayanan Terhadap Kepuasan Konsumen Pengguna IPhone

Chandra, Johnny (Unknown)



Article Info

Publish Date
24 Jul 2024

Abstract

This research analyzes the influence of digital marketing, marketing communications, and service quality on consumer satisfaction. The population in this research is iPhone user consumers. This research uses a purposive sampling method. The method is based on criteria with a sample size of 100 respondents. The model used in this research is multiple linear regression analysis. The partial research results show that digital marketing variables have a positive and significant effect on consumer satisfaction. Marketing communication has a positive and significant effect on consumer satisfaction. Service quality has a significant negative effect on consumer satisfaction. The results of simultaneous research tests show that digital marketing, marketing communications and service quality have a positive and significant effect on consumer satisfaction. The results of this research obtained an Adjusted R Square value of 69.1%. The remaining 30.9% can be explained by other variables outside this research, for example Web E-Commerce, promotions and others.

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Journal Info

Abbrev

emt

Publisher

Subject

Economics, Econometrics & Finance

Description

The Jurnal Ekonomi Manajemen Teknologi (EMT) KITA is one of the scientific publications published by the KITA Institute. The purpose of this Journal is to support the theory and practice of development management in the dissemination of research findings in the field. This journal covers fields such ...