IMAGE
Vol 12, No 2 (2024): Image : Jurnal Riset Manajemen

The Importance of Purchasing Decisions in E-Marketing Relationships and Online Store Customer Satisfaction

Akbar, Rizqi Maulana Ilhan (Unknown)
Suryaningsih, Ika Barokah (Unknown)
Susanto, Arnis Budi (Unknown)
Handriyono, Handriyono (Unknown)



Article Info

Publish Date
10 Jul 2024

Abstract

The purpose of this research is to examine and analyze the important role of purchasing decisions in mediating the relationship between e-marketing and customer satisfaction. The sample used was 120 customers from Denpro Dental Store in Online Stores (Shopee and Tokopedia). The research uses a quantitative approach with the help of SmartPLS. The research results show that e-marketing in the form of convenience, responsiveness, marketing content, and trust plays an important role in increasing purchasing decisions. Purchasing decisions have an important impact on increasing customer satisfaction. An important implication of this research is that effective e-marketing strategies in the aspects of convenience, responsiveness, marketing content, and trust significantly increase purchasing decisions, which in turn increases customer satisfaction. Therefore, online stores like Denpro Dental Store must focus on improving the quality of their e-marketing to encourage positive purchasing decisions and increase customer satisfaction levels.

Copyrights © 2024






Journal Info

Abbrev

image

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

IMAGE with registered number ISSN 2339-2878 (Print), is a peer-reviewed journal published two times a year (April and November) by Program Studi Manajemen Fakultas Pendidikan Ekonomi dan Bisnis Universitas Pendidikan Indonesia. IMAGE is intended to be the journal for publishing articles reporting ...