Journal of Engineering, Technology and Computing (JETCom)
Vol. 3 No. 1 (2024): JETCom (March 2024)

Design and manufacture of consumer complaint information systems at PT. Sahabat Waskita Teknik Web-based

Silvia Sihombing, Emma (Unknown)
Sharyanto, Sharyanto (Unknown)
Ulan Bani, Alexius (Unknown)

Article Info

Publish Date
22 Jan 2024

Abstract

PT Sahabat Waskita Teknik is a company that trades several heavy equipment for construction, industrial pumps and accessories located in the Central Jakarta area. This research aims to overcome the problem of managing consumer complaints that are currently manual and prone to human error. Therefore, to deal with these problems, a web-based consumer complaint information system was created with system modeling using the Unifed Modeling Language (UML) and using the PHP programming language and MySQL as a database, so that it can overcome the problem of consumer complaints at PT. Sahabat Waskita Teknik more effectively and efficiently, bringing significant benefits to companies and consumers.

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Journal Info
Journal of Engineering, Technology and Computing (JETCom)
Website

Abbrev

jetcom

Publisher

Yayasan Bina Internusa Mabarindo

Subject

Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering

Description

Journal of Engineering, Technology and Computing (JETCom) Merupakan Media Publikasi Ilmiah untuk Para Akademisi dan Peneliti, yang berasal dari hasil Pemikiran dan Penelitian sesuai Cakupan dan Fokus yang ada dalam Manajemen Informasi Jurnal ini. Pengelola/Penyunting mengingatkan kepada semua calon ...