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All Journal Journal of Engineering, Technology and Computing (JETCom)
Silvia Sihombing, Emma
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Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering

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Design and manufacture of consumer complaint information systems at PT. Sahabat Waskita Teknik Web-based Silvia Sihombing, Emma; Sharyanto, Sharyanto; Ulan Bani, Alexius
Journal of Engineering, Technology and Computing (JETCom) Vol. 3 No. 1 (2024): JETCom (March 2024)
Publisher : Yayasan Bina Internusa Mabarindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63893/jetcom.v3i1.214

Abstract

PT Sahabat Waskita Teknik is a company that trades several heavy equipment for construction, industrial pumps and accessories located in the Central Jakarta area. This research aims to overcome the problem of managing consumer complaints that are currently manual and prone to human error. Therefore, to deal with these problems, a web-based consumer complaint information system was created with system modeling using the Unifed Modeling Language (UML) and using the PHP programming language and MySQL as a database, so that it can overcome the problem of consumer complaints at PT. Sahabat Waskita Teknik more effectively and efficiently, bringing significant benefits to companies and consumers.
Co-Authors Alexius Ulan Bani Sharyanto, Sharyanto