Indonesian Journal of Wiyata Health Administration
Vol. 3 No. 01 (2024): Volume 03, Number 01 Year 2024 (June2024)

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN UMUM POLI GIGI DI PUSKESMAS KAMPALA KABUPATEN SINJAI

Mutmainnah (Unknown)
Irmina Adi Ringrih (Unknown)
Ince Annisah Adawiyah Arifin (Unknown)



Article Info

Publish Date
06 Aug 2024

Abstract

The problem of dissatisfaction felt by patients often occurs in health service organizations, especially in community health centers. Public Health Center is the main level of service in the community. Kampala Health Center is the health center with the highest number of patient visits in 2022. There are complaints from patients regarding the services experienced at the Kampala Health Center dental clinic regarding service facilities, so researchers are interested in conducting research related to service quality on general patient satisfaction at the Kampala Public Health Center dental clinic. This study aims to determine the effect of service quality on general patient satisfaction at the Kampala Public Health Center dental clinic. This type of quantitative descriptive research with a research design using a cross sectional approach. The number of samples taken was 54 respondents using the purposive sampling method. Data collection uses a questionnaire. Data analysis uses univariate, bivariate, multivariate analysis or multiple linear regression. The results of simultaneous testing or F test showed that the significance value was 0.000, the coefficient of determination R2 was 0.681, and the t test or partial measurement obtained a calculated t value of reliability of 0.543, responsiveness of 2.454, assurance of -2.261, empathy of 0.967, and tangibility of 3.060. There is an Influence of Service Quality on General Patient Satisfaction at the Kampala Public Health Center Dental Clinic

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Journal Info

Abbrev

ijwha

Publisher

Subject

Economics, Econometrics & Finance Public Health Social Sciences

Description

IJWHA accepts scientific papers for the following health study areas such as Health Administration, Health Management & Organization, Health Policy, Health Innovation & Technology, Health Information Management, Health Law, and Health ...