Socio-Economic and Humanistic Aspects for Township and Industry
Vol. 2 No. 3 (2024): Socio-Economic and Humanistic Aspects for Township and Industry

The Effectiveness of E-Goverment Implementation in Improving Public Services at the Sinjai Regency Communication, Information and Standardization Office

Syamsiah Hasyim (Unknown)
Mukrimah, Mukrimah (Unknown)
Muhlis Hajar Adiputra (Unknown)
Nurfadillah, Nurfadillah (Unknown)



Article Info

Publish Date
15 Jul 2024

Abstract

This study aims to determine the effectiveness of e-government implementation in improving public services at the Sinjai Regency Information and Coding Communication Office. The research method utilized is qualitative, employing a descriptive approach. Data collection was conducted through observation, interviews, and documentation. Informants included the Head of the Sinjai Regency Information and Coding Communication Service, the Head of Application and Informatics, the Head of Public Relations, and the Head of Public and Community Information and Communication. The findings indicate that the effectiveness of e-government implementation in enhancing public services at the Sinjai Regency Information and Coding Communication Office is not yet optimal. This conclusion is based on three indicators: 1) Goal achievement is insufficient, as the targets for smart village initiatives have not been met, and various obstacles remain; 2) The integration and socialization process is inadequate, with many community members still unaware of the e-government implementation; 3) Adaptation is relatively effective, evidenced by the establishment of a website that serves community needs and facilitates public access to information and complaint submissions through technology, eliminating the need for in-person visits. This study is intended to serve as a reference and theoretical comparison for future researchers and to provide the public with insights into the effectiveness of e-government implementation in improving public services at the Sinjai Regency Information and Coding Communication Office.

Copyrights © 2024






Journal Info

Abbrev

sehati

Publisher

Subject

Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media

Description

Socio-Economic and Humanistic Aspects for Township and Industry are dedicated to fostering comprehensive research and scholarly discourse within the dynamic realms of urban development, economic intricacies, and the intricate humanistic dimensions encountered within industrial and urban landscapes. ...