STRING (Satuan Tulisan Riset dan Inovasi Teknologi)
Vol 9, No 1 (2024)

Implementasi Electronic Customer Relationship Management (E-CRM) untuk Meningkatkan Layanan Pelanggan Belig Coffee

Ilyas, Aldrin Nur (Unknown)
Hin, Lauw Li (Universitas Budi Luhur)
Sutrisno, Joko (Universitas Budi Luhur)
Rusdah, Rusdah (Universitas Budi Luhur)



Article Info

Publish Date
05 Aug 2024

Abstract

Belig Coffee is a culinary business that sells a variety of coffee drinks and snacks. Belig Coffee wants to establish a good relationship with its customers but there are still problems that exist, namely that currently the cafe does not have an online table booking system for customers to book tables and then in recording menu order transactions, customers still use paper to view the menu and order menus. With these problems, the solution presented is to create a CRM website using the PHP (Hypertext Preprocessor) programming language, codeigniter 3 framework, and using the MySql database. There are online table booking features, dine in reservations and online payment features that can facilitate customers in making order transactions and then with the menus displayed through the website so that customers can easily see the available menus and promos provided. With this CRM website, it is hoped that the cafe can improve good relations and improve service quality to customers.

Copyrights © 2024






Journal Info

Abbrev

STRING

Publisher

Subject

Computer Science & IT Mathematics

Description

STRING (Satuan Tulisan Riset dan Inovasi Teknologi) focuses on the publication of the results of scientific research related to the science and technology. STRING publishes scholarly articles in Science and Technology Focus and Scope Covering: 1. Computing and Informatics 2. Industrial Engineering ...