Asia Pacific Journal of Management and Education
Vol 6, No 3 (2023): November 2023

Analysis of Factors Affecting Brand Loyalty: A Study of Coca-Cola

Ling, Gan Yu (Unknown)
Yuang, Gao (Unknown)
Zhicheng, Gao (Unknown)
Xuan, Gisele Tok Xuan (Unknown)
Maharani, Cevira Dewi (Unknown)
Genira, Chika Felsia (Unknown)
Tyagi, Nishita (Unknown)
M., Saidhanyakumar (Unknown)



Article Info

Publish Date
20 Nov 2023

Abstract

Every day, Coca-Cola beverages are consumed in more than 200 countries with more than 1.9 billion servings. This study is carried out with the aim to observe how Coca-Cola gains strong brand loyalty through factors including product quality, brand image, product design and product promotion. The goal of this study is to examine which is the most effective approach to attract and connect with consumers which leads to strong brand loyalty. The primary data of this research is collected from 150 respondents through online surveys via Google Form. Secondary data is also used to support this study. The result shows that health benefits, product quality, and product promotion influence the most on brand loyalty of the consumer to the Coca-Cola company. Suggestions for improvement and consequences are discussed in this paper.

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Journal Info

Abbrev

APJME

Publisher

Subject

Education Languange, Linguistic, Communication & Media Other

Description

APJME aims to feature narrative, theoretical, and empirically-based research articles relevant to management and education area. We also strive to develop a better understanding on education as well as management fields. APJME has a mission to be carried out which is to bring up the latest topic ...