Kharisma Tech
Vol 19 No 1 (2024): Jurnal KHARISMATech

ANALISIS KEPUASAN PENGGUNA APLIKASI MYTELKOMSEL MENGGUNAKAN PIECES FRAMEWORK

crystanto, calvin (Unknown)
Abdul Munir S (Unknown)
Hendra Surasa (Unknown)



Article Info

Publish Date
15 Mar 2024

Abstract

The aim of this research is to measure the level of satisfaction of MyTelkomsel application users. This research was carried out by means of analysis using the PIECES method (Performance, Information, Economy, Control, Efficiency, and Service). This research specifically surveyed 30 STMIK Kharisma Makassar students who used the MyTelkomsel application using the Google form. The calculation process will use a likes scale. The results of this research survey show that the level of satisfaction of 30 STMIK Kharisma Makassar students based on each variable is as follows: Performance 4.06 (satisfied), Information 4.17 (satisfied), Economy 4.22 (satisfied), Control and Security 3.3 (undecided), Efficiency 4.03 (satisfied), and Service 4.1 (satisfied).

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Journal Info

Abbrev

kharismatech

Publisher

Subject

Computer Science & IT Engineering

Description

Jurnal Ilmu Komputer merupakan jurnal yang menampung hasil penelitian di bidang informatika dan sistem informasi, mencakup : - Sistem Informasi - Informatika - Teknologi Informasi - Ilmu Komputer - Software ...