PROCEEDING OF INTERNATIONAL CONFERENCE ON BUSINESS MANAGEMENT AND ACCOUNTING
Vol 2 No 1 (2023): Proceeding of International Conference on Business Management and Accounting (Nov

From Compliance to Excellence: The TQM Story in Indonesian Health Service Providers

Firdaus, Rifani Hazhiyah (Unknown)
Irfan, Andi (Unknown)



Article Info

Publish Date
25 Nov 2023

Abstract

The success in the industry manufacture has encouraged and motivated entity service health to implement TQM. Focus article This is to describe the development of TQM in Indonesia, especially in the healthcare industry. The evolution of TQM reflects a shifting paradigm in management quality from traditional control quality to more holistic, customer-centered, sustainable, and integrated with technology. This is an effort to reach more quality and improve the organization's overall performance. TQM is a sustainable approach in which the organization Keeps going continuously to increase quality and performance over time. This is not only for controlling quality but also about changing culture and practice organization for quality become a priority held close to everyone organization. Lack of support management, lack of involvement in employees, bad leadership, lack of training, culture organizations that do not appropriate, lack of recognition and award for success, and structure organization hierarchical and authoritative is the most obstacles quoted successful TQM implementation in developing countries. The evolution of TQM in The Worldwide Health Organization has become an essential thing for increasing the quality maintenance of health and satisfaction of patients.

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Journal Info

Abbrev

ICOBIMA

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

Description

INTERNATIONAL CONFERENCE ON BUSINESS MANAGEMENT AND ACCOUNTING (ICOBIMA) is a means to convey and develop ideas and thoughts in creating progress in the fields of business science, management, accounting, and other related fields. Some of the scopes of the discussion held by ICOBIMA are technology ...