JENDELA PENGETAHUAN
Vol 17 No 1 (2024): JENDELA PENGETAHUAN

The Influence of Consumer Trust and Service Quality on Purchase Decisions on the Shopee E-Commerce Application

Dahe, Zalma (Unknown)
Rehatta, Geradin (Unknown)
Sinay, Francisca Riconita (Unknown)



Article Info

Publish Date
30 Apr 2023

Abstract

This study examines the influence of consumer trust and service quality on purchase decisions in the context of the Shopee e-commerce application. The research employs a quantitative analysis method by surveying Shopee e-commerce application users to collect data through questionnaires. The consumer trust variables evaluated include trust in transaction security, product reliability, and Shopee's reputation. Meanwhile, the service quality variables involve responsiveness, delivery reliability, ease of application use, and product quality. The study results indicate that consumer trust and service quality significantly impact purchase decisions on the Shopee e-commerce application. Consumer trust in transaction security, product reliability, and Shopee's reputation positively influence purchase decisions.

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Journal Info

Abbrev

jp

Publisher

Subject

Other

Description

JENDELA PENGETAHUAN was first published in April 2007 (Print ISSN 2979-7842) and is published by the Alumni of the Faculty of Teacher Training and Education, Universitas Pattimura in collaboration with LP2M-Maluku. JENDELA PENGETAHUAN serves as a medium of scientific information and communication ...