JENDELA PENGETAHUAN
Vol 18 No 1 (2025): JENDELA PENGETAHUAN

The Role of Digitalization Development for Micro, Small and Medium Enterprises (MSMEs) in Ambon City

Agoha, Rulandus Michael (Unknown)
Louhenapessy, William George M (Unknown)
Sinay, Francisca Riconita (Unknown)



Article Info

Publish Date
30 Apr 2025

Abstract

This study aims to explore the role of digitalization in the development of Micro, Small, and Medium Enterprises (MSMEs) in Ambon City, particularly MSMEs under the guidance of Bank Indonesia Maluku Province. Using a descriptive qualitative research method, data were collected through in-depth interviews and observations of three MSMEs: Ralsasam Tenun, Sumakul, and Kabeta Craft. The findings show that digitalization training and facilitation through exhibitions significantly enhanced MSMEs' capacity to utilize digital media, such as Instagram and marketplaces, for product promotion and marketing. Digitalization has proven effective in expanding market reach and increasing sales, with the three MSMEs reporting a 50% increase in revenue. The study implies that the implementation of digitalization in MSME marketing strategies can be a solution for improving competitiveness and business sustainability in the digital era

Copyrights © 2025






Journal Info

Abbrev

jp

Publisher

Subject

Other

Description

JENDELA PENGETAHUAN was first published in April 2007 (Print ISSN 2979-7842) and is published by the Alumni of the Faculty of Teacher Training and Education, Universitas Pattimura in collaboration with LP2M-Maluku. JENDELA PENGETAHUAN serves as a medium of scientific information and communication ...