ASEAN Marketing Journal


The Effect of Social Media Brand Engagement on Customer Brand Loyalty: A Study on Skincare Brands Customers in Indonesia

Atmaja, Dodi Ria (Unknown)
Sari, Riska Ware Arum (Unknown)



Article Info

Publish Date
31 Dec 2023

Abstract

Abstract Manuscript type: Research Paper Research Aims: This research aims to examine the impact of brand engagement on social media on consumer brand loyalty (BL), by investigating the moderating roles of brand co-creation, brand trust, and brand experience variables. Design/methodology/approach: The study employed a purposive sampling method, involving 230 respondents. The data was analyzed using Structural Equation Modeling (SEM). Research Findings: The results show that brand experience can moderate the impact of brand co-creation (BCC) on brand loyalty (BL). However, social media brand engagement does not always have a direct impact on brand loyalty (BL), suggesting that other factors may influence consumer attitudes in the social media brand engagement dimension. Theoretical Contribution/Originality: This research contributes to the existing knowledge gap by examining the moderating effects of brand co-creation, brand trust, and brand experience on the relationship between social media brand engagement and consumer brand loyalty. Practitioner/Policy Implication: The managerial implications of this research for business people and brand owners are to maintain positive social media brand engagement to maintain consumer loyalty and brand stability. Research limitation/Implications: Future research is expected to involve more specific respondents and employ different measurement techniques. Keywords: Brand engagement, social media, brand loyalty, brand co-creation, brand trust, brand experience.

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Journal Info

Abbrev

publication:amj

Publisher

Subject

Social Sciences

Description

ASEAN Marketing Journal (AMJ) is dedicated to exploring, disseminating and discussing the latest issues and developments of marketing, particularly those related or relevant to the advancement of marketing in South East Asia and beyond. The mission of the editorial board of AMJ is to present the ...