Media Mahardhika
Vol. 23 No. 1 (2024): September 2024

PENGARUH KEPERCAYAAN, FITUR LAYANAN, KEMUDAHAN, DAN KEAMANAN TERHADAP KEPUTUSAN MENGGUNAKAN MOBILE BANKING DI KALANGAN GENERASI-Z

Rumuar, Anafiah (Unknown)



Article Info

Publish Date
29 Sep 2024

Abstract

The banking sector in Indonesia is undergoing substantial growth, with mobile banking services emerging as a key innovation. BRImo, a service provided by PT Bank Rakyat Indonesia, enables users to access banking services remotely, reducing the need for teller or customer service assistance. This study aims to examine the impact of trust, features, convenience, and safety on Generation-Z's decision to adopt mobile banking. A quantitative approach was employed, with primary data collected via questionnaires. The sample comprised 100 students from the top five universities in Yogyakarta, selected through purposive sampling. Data analysis was conducted using SPSS 25. The findings reveal that trust, features, convenience, and safety significantly influence Generation-Z's decision to use mobile banking, both individually and collectively. The study concludes that each of these factors—trust, features, convenience, and safety—has a significant partial effect, while their combined influence is also substantial in shaping Generation-Z’s decision to adopt mobile banking services.  

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Journal Info

Abbrev

mahardika

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

Description

MEDIA MAHARDHIKA is a peer-reviewed journal published by Department of Accounting, Faculty of Economics and Business, STIE MAHARDHIKA Surabaya Indonesia three times a year (Januari, May and September). MEDIA MAHARDHIKA aims to publish articles in the field of accounting and finance that provide ...