KINERJA: Jurnal Manajemen Organisasi dan Industri
Vol. 3 No. 1 (2024): KINERJA: Jurnal Manajemen Organisasi dan Industri

Strategi Peningkatan Kepuasan Konsumen melalui Kualitas Produk dan Fasilitas

Anindia, Parmadita (Unknown)



Article Info

Publish Date
01 Jun 2024

Abstract

Modern business developments show that the success of a company depends not only on quality products, but also on the overall consumer experience. Product quality and facilities are key factors that can shape the level of consumer satisfaction. This research aims to explore effective strategies in increasing consumer satisfaction through improving product quality and facilities. With a deep understanding of the impact of both, companies can design more appropriate strategies to meet consumer expectations. The research method involves quantitative analysis to assess consumer perceptions of product and facility quality. Consumer surveys, interviews, and statistical data analysis are used to construct a comprehensive picture of the relationships between these variables. This research reveals that strategies to increase consumer satisfaction that focus on improving product quality and facilities provide a significant positive impact. Business decisions informed by the results of this research can help companies optimize their resources to achieve competitive advantage.

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Journal Info

Abbrev

kjmb

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

KINERJA: Jurnal Manajemen Organisasi dan Industri (JMOI) accepts all forms of scientific articles that are the results of research/scientific studies from various elements of society (National, International) with study specifications including Industrial Management, Organizational Management, ...