International Journal of Social Science, Education, Communication and Economics
Vol. 2 No. 6 (2024): February

An Analysis of Tourism Facilities and Services Influencing Tourist Satisfaction in Indonesia Tourism

Griselda Salsabila, Yori (Unknown)



Article Info

Publish Date
07 Feb 2024

Abstract

This research reflects the level of satisfaction among customers within Indonesia's tourism sector, especially in Bali, a globally renowned island destination. Key elements affecting the satisfaction of tourists in Indonesia include tourism facilities, tourist information, and tourism infrastructure. The aim of this research is to recognize and gather empirical evidence to draw conclusions regarding the satisfaction of foreign tourists. The research method is a descriptive quantitative approach with a sample size of 250 individuals. Data is collected through observation and a questionnaire survey. Analysis involves multiple linear regression analysis, hypothesis testing, and the determination coefficient method using SPSS 26. The findings indicate that tourism facilities, tourist information, and tourism infrastructure collectively contribute to a 90.4% influence on the satisfaction of foreign tourists. A segment of the research shows tourism facilities have no influence on tourist satisfaction and the significant positive influence of tourist information and tourism infrastructure on tourist satisfaction. Hence, it is essential to enhance and maintain these facilities.

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Journal Info

Abbrev

SJ

Publisher

Subject

Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

Description

International Journal of Social Science, Education, Communication and Economics (SINOMICS Journal) | E-ISSN: 2829-7350 publishes articles or scientific studies related to social science, education, communication, and economics. publishes articles or scientific studies related to social science, ...