Husnayain Business Review
Vol. 4 No. 2 (2024)

Service Quality and Its Impact towards Purchasing Decision

Juwita, Juwita (Unknown)
Elserra Siemin Ciamas (Unknown)



Article Info

Publish Date
28 Sep 2024

Abstract

 This study aims to determine whether service quality can influence purchasing decisions at CV Surya Mas. Methodology/approach - This research uses quantitative research. The sampling method is Non probability with insidential sampling technique with a sampling of 35 customers who made purchases at CV Surya Mas. Findings - The effect of service quality on customer purchasing decisions can be seen from the basis of decision making in this research using the T test. Where the hypothesis results in the T test there is tcount value on the service quality variable 4.257 > ttable 1.696, so it can be concluded that there is an influence of the service quality variable on the purchasing decision variable.  

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Journal Info

Abbrev

hbr

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Husnayain Business Review (JHBR) is a peer-reviewed economic journal serving as a forum for Business Economics Scholars concerning to area of Accounting, Banking, Economics, Entrepreneurship, Finance, Human Resources Management, and Management. This open accessed Journal publishes original research ...