Wiga : Jurnal Penelitian Ilmu Ekonomi
Vol. 14 No. 1 (2024): March 2024

Can Social Advertising And Internet Meme Enhance Consumer Trust And Satisfaction?

Latif, Fakhruriyah Agustin (Unknown)
Suryani, Tatik (Unknown)



Article Info

Publish Date
26 Mar 2024

Abstract

Despite some companies using social advertising and internet meme on social media, less research focuses on the impact of both brand image and also its effect on customers trusts and satisfaction. In fashion industry in Indonesia some of companies used social advertising and internet meme for enhanching their brand image. This research focus on Zoya which produce Moslem wear and in the top position in the market, but recently many new competitor entrants in this market. The objective of this research is to examine the effect of social advertising and internet memes on brand image, and the effect of brand image on customer trust and customers satisfaction. The research was designed by survey which. Involved 232 respondents. Data were analyzed using the Partial Least Square method. The research found that social advertising and internet memes have a  positive significantly  effect on Brand Image, and Brand Image has  positive significantly affect consumer trust and satisfaction.The implication of the research is that  company should manage internet meme and social advertising effectively and always improve the content fit in the trend and customer expectation.

Copyrights © 2024






Journal Info

Abbrev

wiga

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Wiga : Jurnal Penelitian Ilmu Ekonomi is published twice a year in March and September, published by Sekolah Tinggi Ilmu Ekonomi Widya Gama since March 2011. Wiga : Jurnal Penelitian Ilmu Ekonomi is intended as a forum for publishing scientific articles in the field of economics : Accounting, ...