Media Gizi Kesmas
Vol 12 No 2 (2023): MEDIA GIZI KESMAS (DECEMBER 2023)

Literatur Review: Analisis Penerapan Experiential Marketing terhadap Kepuasan Pasien di Rumah Sakit

Malvania, Arkaine (Unknown)
Prayoga, Diansanto (Unknown)



Article Info

Publish Date
30 Nov 2023

Abstract

Background: Hospitals as health care provider organizations require specialized strategies in dealing with the challenges of increasingly competitive market competition. Marketing strategies are applied in order to achieve competitive advantage over their competitors. Objectives: This journal has the aim to find out the application of experiential marketing as a form of marketing technique that management can apply in improving patient satisfaction in hospitals. Methods: The procedure for this research uses a literature review approach using the PRISMA flowchart. Discussion: The study showed varying results related to implementation of experiential marketing dimensions in hospitals. There are five dimensions implemented by hospitals namely sense, feel, think, act, and relate. Patient satisfaction in the application of experiential marketing can have impact on long term of the patient loyalty and the level of repeat buying over healthcare products and services in hospitals. Conclusions: There is a positive influence between the application of five dimensions of experiential marketing with patient satisfaction in hospitals.

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Journal Info

Abbrev

MGK

Publisher

Subject

Environmental Science Health Professions Nursing Public Health Social Sciences

Description

Media Gizi Kesmas (MGK) is a scientific journal under the auspices of Universitas Airlangga that uses a peer review system and is published by the Faculty of Public Health, Universitas Airlangga. It is published twice a year, in June and December. Articles published in MGK include original research ...