Indonesian Health Question Multi-Class Classification Based on Deep Learning

Vihikan, Wayan Oger
Trisna, I Nyoman Prayana

Journal of Information Systems and Informatics
Vol 6 No 3 (2024): September

The health online forum is commonly used by Indonesian to ask questions related to diseases. A well-known example, Alodokter, has hundreds of thousands of health questions which are assigned to certain topics. Building a model to classify questions into a topic is important for better organization and faster response by relevant health professionals. This research experimented on 20 deep learning methods from RNN, CNN, and IndoBERT with different configurations to see the performance of each model when classifying questions into six different most common diseases that cause death in Indonesia. The results show the majority of the model can outperform the SVM as baseline. Bidirectional RNN such BiLSTM and BiGRU combined with CNN show a good metric score even though a certain version of the IndoBERT model generally outperforms all the other models.