Jurnal Mantik
Vol. 8 No. 1 (2024): May: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)

The influence of employee competence and work environment on service quality

Sutarmo, Sutarmo (Unknown)
Indarti, Sri (Unknown)
Malta, Malta (Unknown)



Article Info

Publish Date
31 May 2024

Abstract

The purpose of this study was to determine the effect of competence and work environment simultaneously on the quality of employee services at the Sabang City Port Authority Office. The type of research in this study is survey research, the research design used in this study is a correlational design to draw the influence between the independent variable (X) and the dependent variable (Y). The population in this study were all employees of the Sabang City Port Authority and Port Authority Office totaling 39 people, as well as being used as research samples. The results showed that the significance value (Sig) for the Competency variable was 0.628 and the calculated t value was 0.489 < t table (2.028) and the significance value (Sig) for the work environment variable was 0.257 and the calculated t value was -1.152 < t table (2.028). It can be concluded that there is no effect of competence and work environment on the quality of employee services at the Sabang City Port Authority Office

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Journal Info

Abbrev

mantik

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media

Description

Jurnal Mantik (Manajemen, Teknologi Informatika dan Komunikasi) is a scientific journal in information systems/informati containing the scientific literature on studies of pure and applied research in information systems/information technology,Comptuer Science and management science and public ...