Jurnal Ilmiah Manajemen Kesatuan
Vol. 12 No. 2 (2024): JIMKES Edisi Maret 2024

The Effect of Service Quality Dimensions of District Office Employees on Community Satisfaction

Anisa Nova Ramadhani (Unknown)
Nur Achmad (Unknown)



Article Info

Publish Date
06 May 2024

Abstract

The purpose of this research is to analyze the influence of service quality dimensions of sub-district office employees on community satisfaction in Sendangijo village, Selogiri District. The type of research used in the research uses quantitative methods. The population in this study were people aged 17-40 years in Sendangijo Village, Selogiri District, totaling 715 people. The sampling technique in this research is non-probability sampling. The number of samples in this study was 107 respondents. The data source for this research is primary data. The data analysis technique in this research uses the Classic Assumption Test, multiple linear regression test, and hypothesis test. The results of the research show that the reliability of sub-district office employees has a positive and significant effect on community satisfaction. The responsiveness of sub-district office employees has a positive and significant effect on community satisfaction. Assurance/guarantees held by subdistrict office employees have a positive and significant effect on community satisfaction. The empathy possessed by subdistrict office employees has a positive and significant effect on community satisfaction. Tangible/physical evidence owned by subdistrict office employees has a positive and significant effect on community satisfaction.

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Journal Info

Abbrev

jimkes

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Ilmiah Manajemen Kesatuan (JIMKES) dikelola dan diterbitkan oleh Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) Institut Bisnis dan Informatika Kesatuan bekerjasama dengan Fakultas Bisnis dan Fakultas Vokasional IBI ...