PERSPEKTIF
Vol. 13 No. 3 (2024): PERSPEKTIF July

Collaborative Governance in the Unified One-Stop Administration System (Samsat) Based on Digitalization in South Sumatra

Pratiwi, Dina Ayu (Unknown)
Sobri, Kgs M. (Unknown)
Sriati, Sriati (Unknown)
Putra, Raniasa (Unknown)



Article Info

Publish Date
27 May 2024

Abstract

This study delves into the implementation of Collaborative Governance within the Digitalization-Based One-Stop Integrated Administration System (Samsat) in South Sumatra. It delves into the context of modernizing governmental services through digitalization and the hurdles encountered in achieving collaborative governance within this framework. The research inquiries delve into the efficacy of collaborative governance mechanisms in enhancing service provision and engaging stakeholders within the Samsat system. Employing a mixed-method approach, the study scrutinizes both quantitative data on service performance metrics and qualitative data garnered from interviews and observations. The findings reveal notable enhancements in service efficacy and stakeholder involvement attributed to collaborative governance practices. Nonetheless, challenges such as technological infrastructure constraints and institutional opposition are also highlighted. The study concludes by underscoring the significance of adaptive governance frameworks and stakeholder participation in upholding efficient digitalized administrative systems like Samsat.

Copyrights © 2024






Journal Info

Abbrev

perspektif

Publisher

Subject

Humanities Languange, Linguistic, Communication & Media Social Sciences

Description

PERSPEKTIF, is a journal of Governmental, Political, Public Administration, Communication and Social Sciences, for information and communication resources for academics, and observers of Governance Sciences, Social Sciences, Political Sciences, Public Administration Sciences, Communication Sciences, ...