KLIK: Kajian Ilmiah Informatika dan Komputer
Vol. 4 No. 6 (2024): Juni 2024

Understanding Digital Engagement through Sentiment Analysis of Tourism Destination through Travel Vlog Reviews

Singgalen, Yerik Afrianto (Unknown)



Article Info

Publish Date
27 Jun 2024

Abstract

This research employs the CRISP-DM framework to analyze digital engagement through travel vlog content, explicitly focusing on vlogs about Gili Trawangan. The study systematically follows the CRISP-DM phases: business understanding, data understanding, data preparation, modeling, evaluation, and deployment. Utilizing the VADER sentiment analysis model and the SVM algorithm with SMOTE, the research achieves a high level of accuracy in sentiment classification, with the SVM model demonstrating an accuracy of 88.57% +/- 5.11% and a precision of 90.95% +/- 5.09%. Analysis of 442 cleaned and labeled data points reveals a strong dominance of positive sentiments, with 62.61% in the first video and 84.25% in the second video. These findings underscore the effectiveness of travel vlogs in engaging viewers and generating positive interactions as powerful tools for tourism marketing. The study concludes that the CRISP-DM framework is highly effective in facilitating comprehensive sentiment analysis and enhancing strategic tourism marketing initiatives.

Copyrights © 2024






Journal Info

Abbrev

klik

Publisher

Subject

Computer Science & IT

Description

Topik utama yang diterbitkan mencakup: 1. Teknik Informatika 2. Sistem Informasi 3. Sistem Pendukung Keputusan 4. Sistem Pakar 5. Kecerdasan Buatan 6. Manajemen Informasi 7. Data Mining 8. Big Data 9. Jaringan Komputer 10. Dan lain-lain (topik lainnya yang berhubungan dengan Teknologi Informati dan ...