Jurnal Ilmiah Ekonomi dan Manajemen
Vol. 2 No. 8 (2024): JURNAL ILMIAH EKONOMI DAN MANAJEMEN (JIEM)

Analisis Pengaruh Kualitas Pelayanan dan Fasilitas Terhadap Kepuasan Layanan Masyarakat Pada Kantor Desa Klampok Kecamatan Wanasari Kabupaten Brebes

Melani Ade Zumarnis (Unknown)
Nur Khojin (Unknown)
Andi Yulianto (Unknown)



Article Info

Publish Date
19 Jul 2024

Abstract

The services provided to the community must be in accordance with the rules set by government regulations, service officers cannot provide services as they please because the services provided involve many people, because even one person gets the wrong service, the community will perceive it positively. or negativeThe aim of this research is to analyze the influence of service quality and facilities on community service satisfaction, the influence of service quality on community service satisfaction and the influence of facilities and service quality together on community service satisfaction. This research used a quantitative type of research with a sample of 99 respondents who were residents of Deesa Klampok Kec. Wanasari, BrebesRegency.Thiscollection technique uses questionnaire techniques, interviews/observations and analysis techniques in this research use the classic assumption test, hypothesis test (t test and F test). This research data processing uses the SPSS version 25 software program. The results of this research show that there is an influence of service quality on community service satisfaction. The results of this research show that there is an influence of facilities on community service satisfaction. The results of this research show that together the influence of service quality and facilities influences community service satisfaction.

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Journal Info

Abbrev

jiem

Publisher

Subject

Other

Description

JURNAL ILMIAH EKONOMI DAN MANAJEMEN (JIEM) berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek penelitian, masalah, dan perkembangan terbaru di bidang Ilmu Manajemen. Topik dalam Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada ...